I'm receiving notifications that are incorrect and/or inaccurate...

There are several causes when it comes to incorrect and/or inaccurate push notifications. 


Wrong Address
Please make sure that the address of your appointment or frequent is the actual location you wish to travel to. You can manage your appointment’s or frequent’s locations by navigating to Agenda or Favorites. Navigate to the settings screen (by tapping on the list icon at the top right of your screen and then tap on Agenda or Favorites). When at the agenda screen you can either select events or frequents to be displayed. By tapping on an event/frequent you’re able to add/edit a location.

Transportation means

A trip by car may take longer or shorter than a trip by train. When you want to travel by car, but have selected train, your push notifications will not be on time. To prevent this from happening, please make sure that your transportation means are set appropriately. You can do this at the trip screen by selecting one of the icons at the bottom left 

Location services

If your location services are unavailable or turned off, TimesUpp is unable to determine your exact location on the map. Because of this, TimesUpp will locate you somewhere on the map, probably on a place where you’re not at that moment. TimesUpp will then try and calculate your travel time from that location causing incorrect and/or inaccurate push messages.

When you still receive incorrect or inaccurate push messages, even though location services are enabled and available, we would love to hear from you! 

For more information regarding appointment/frequent management, view related articles.

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